F99bat's Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

F99bat (hereinafter referred to as "we", "us", or "the platform") is an online gaming platform serving players in Bangladesh and internationally. This privacy policy applies to the f99bat website, mobile application, and all related services.

We follow international data protection laws and best practices. By registering with or using f99bat's services, you are deemed to have accepted this privacy policy.

• This policy is available in English and Bengali; in case of conflict, the English version shall prevail.
• F99bat complies with GDPR and all applicable international data protection regulations.
• For any questions, you may contact our privacy team.

2 What information we collect

F99bat collects only the information genuinely required to deliver its services. Collecting excessive or unnecessary data is contrary to our policy.

3 How Your Information Is Used

F99bat uses collected data solely for the specific purposes listed below. No data is used for unauthorized purposes.

• Service Delivery: Account management, delivering the gaming experience, and processing transactions.
• Identity Verification: Age and identity verification as part of the KYC (Know Your Customer) process.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Service Improvement: Analyzing usage patterns to enhance your gaming experience.
• Legal obligations: Meeting regulatory requirements and preparing legal reports.
• Contact: Important updates, security alerts, and promotional offers (with your consent).

F99bat never uses personal information for the purpose of selling it to third parties or for marketing without your knowledge.

4 When and With Whom Your Information Is Shared

F99bat keeps your information confidential as a matter of principle. However, there are limited circumstances where sharing certain information with specific parties may be required.

• Payment Processor: Only the financial information necessary to complete a transaction.
• Identity Verification Service: Trusted verification partners as part of the KYC process.
• Law enforcement agencies: Where required by a court order or legal obligation.
• Regulatory Authority: As required by the licensing authority.
• Technology Partners: Technology service providers that operate the platform, all bound by strict confidentiality agreements.

5 Security Measures

F99bat uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent experts.

• Data protection secured with 256-bit AES encryption.
• All data transmissions are encrypted using the TLS 1.3 protocol.
• Two-factor authentication (2FA) is available for all accounts.
• A real-time fraud detection system is active 24/7.
• Regular security vulnerability assessments (Penetration Testing).
• Data stored in ISO 27001 certified data centers.

In the event of a data breach, f99bat will notify affected users within 72 hours and report the incident to the relevant authorities.

6 Cookies and tracking technologies

F99bat uses cookies and similar technologies on its website to enhance your browsing experience and personalize our services.

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: Helps remember your preferences and language settings.
• Analytics Cookies: Collecting anonymous statistics to understand site usage.
• Marketing Cookies: Relevant advertisements shown only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

7 Your Rights

F99bat gives all users full control over their personal information. You can exercise any of the following rights at any time.

To exercise any of the rights listed above, please contact the f99bat support team. We will respond to your request within 30 days.

8 How Long Your Information Is Retained

F99bat retains data only for as long as necessary. Different retention periods apply depending on the type of information.

• Account information: For the duration of the active account and 5 years after closure.
• Financial transaction records: 7 years, as required by legal obligations.
• KYC information: 5–7 years, as required by regulatory authorities.
• Support Contact: 2 years after the issue is resolved.
• Analytics Data: Typically 26 months, in anonymous form.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or fully anonymized.

9 Protection of Minors' Data

F99bat's services are available to users aged 18 and above only. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If a user is identified as a minor, the account will be immediately closed and all associated data will be deleted.
• If a parent or guardian discovers that their child has been using f99bat, they should contact our support team immediately.

10 Changes to the Privacy Policy

F99bat may update this privacy policy from time to time. For significant changes, the following process will be followed.

• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.
• A temporary banner or notice may be displayed on the platform.
• Continued use of f99bat after any changes will be considered acceptance of the updated policy.